No Refund Policy
Due to the instant and irreversible nature of digital product delivery, we maintain a strict no-refund policy. Once a digital product has been purchased and access has been granted, no refunds will be issued under normal circumstances.
Covered Digital Products
This refund policy applies to all digital products including:
- Software and applications
- E-books and digital publications
- Online courses and educational content
- Digital templates and design files
- Audio and video files
- Subscription-based digital services
- Downloadable content of any kind
Why We Don’t Offer Refunds
Digital products differ from physical goods because:
- They are delivered instantly upon purchase
- Once accessed or downloaded, the content cannot be “returned”
- The intellectual property has been transferred and cannot be retrieved
- Digital products cannot be restocked or resold
Exceptional Circumstances
Refunds will only be considered in the following limited situations:
Technical Failures on Our End
- Product file is corrupted or incomplete due to server issues
- Download links are non-functional due to technical problems
- Product does not match the description due to our error
Processing Errors
- Duplicate charges for the same product
- Incorrect pricing applied to your purchase
- Payment processed without successful product delivery
Unauthorized Purchases
- Fraudulent transactions made without account holder’s consent
- Accidental purchases by minors (subject to verification)
Refund Request Process
- Contact us within 14 days of purchase using our contact form
- Provide your order number and detailed explanation of the issue
- Allow our technical team to attempt resolution first
- If unresolvable and meeting exception criteria, refund may be approved
Refund Processing
- Approved refunds will be processed within 5-10 business days
- Refunds will be issued to the original payment method
- Processing fees may be deducted from the refund amount
- Partial refunds may apply for subscription services based on usage
What We Don’t Refund
- Change of mind after purchase
- Compatibility issues with your device or software
- Failure to read product descriptions or system requirements
- Dissatisfaction with content quality (subjective opinion)
- Inability to use the product due to lack of technical skills
- Request made after the 14-day exception period
Customer Responsibility
Before purchasing, customers must:
- Read all product descriptions thoroughly
- Verify system requirements and compatibility
- Review available samples or previews
- Understand this refund policy
- Ensure they want to proceed with the purchase
Legal Rights
This policy does not affect your statutory consumer rights under applicable law. In jurisdictions where consumer protection laws require refund options beyond what is stated here, those legal requirements will take precedence.
Policy Updates
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
Contact Information
For refund requests or questions about this policy, please visit our contact page:
- shop.juststopdating.com/contact
- juststopdating.com/contact
- Email: support@juststopdating.com
- Response time: Within 48 hours
- Include order number and detailed issue description
Effective Date: May 28, 2025
By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
